Politique de remboursement
Return & Refund Policy – Envy Cosmetics
Due to the nature of our products, all sales are final and we do not accept returns or exchanges for reasons related to personal preference, hair results, or scent.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Email us at [Envycos@outlook.com ] with:
• A clear photo of the item and packaging
• Your order number
If eligible, we will replace the item or issue store credit.
Missing or Lost Packages
Once USPS marks a package as “Delivered,” Envy Cosmetics is not responsible for stolen or lost items.
If your order was sent to an incorrect address due to customer error, we are unable to offer a refund.
We recommend contacting USPS directly to file a claim or request a recovery.
Need Help?
For any concerns or questions, feel free to reach out at envycos@outlook.com WhatsApp +1 (646) 852-2149
Règleman Retou ak Ranbousman – Envy Cosmetics
Tout lavant yo fini. Nou pa aksepte okenn retou oswa echanj pou rezon pèsonèl tankou sant, rezilta cheve, oswa preferans.
Atik ki Domaje oswa Ki Pa Kòrèk
Si ou resevwa yon atik ki domaje oswa ki pa sa ou te kòmande, tanpri kontakte nou nan 48 èdtan apre livrezon.
Voye mesaj ak:
•Foto atik la ak anbalaj la
• Nimewo lòd ou
Si reklamasyon an valab, nou ka voye yon nouvo pwodwi oswa ofri koupon.
Pake Ki Pedi oswa Ki Pa Jwenn
Lè USPS mete yon pake kòm “Delivre,” nou pa responsab si li pèdi oswa vòlè.
Si ou mete move adrès pandan ou t ap pase lòd la, nou pa ka fè ranbousman.
Tanpri kontakte USPS pou ou fè yon reklamasyon oswa jwenn asistans.
Bezwen Èd?
Ekri nou nenpòt ki lè nan envycos@outlook.com WhatsApp +1 (646) 852-2149 pou nenpòt kesyon.